Shipping, Return and Exchange

  • Dispatch & Delivery: Orders are dispatched in 2–3 working days and take another 3–4 working days to arrive once shipped.

  • No Cancellations or Cash Refunds: Orders cannot be canceled after placement, and all refunds are issued exclusively as store credit across all payment methods.

  • Return & Defect Windows: Return requests must be submitted within 7 days of delivery. Any damaged or defective items must be reported within 24 hours.

  • Non-Returnable Items: "Home & Living" products, "Pouches & Bags", and all International Orders are final sale and non-returnable (unless defective upon arrival).

  • Free First Exchange/Return: Your first exchange or return for store credit is completely free. Subsequent exchanges or returns for the same order will incur a ₹200 restocking and logistics fee. Please note: Any prepaid discount (e.g., 5%) applied to your original order is non-transferable and will not apply to replacement exchange items. If an exchange item is issued, the original prepaid discount amount will be deducted or billed.

  • Return Logistics & Fees: Reverse pickup depends on pincode serviceability; if unavailable in your area, you will need to self-courier the item. Shipping and COD charges are strictly non-refundable.

  • Item Requirements & Processing: Returned items must be unused, unwashed, and in original packaging with all tags intact. Processing and store credit issuance takes up to 7 working days post-pickup.

  • Store Credit Rules: Issued via email, valid for 6 months across the entire site, and cannot be combined with active promotional discounts or re-issued after expiration.