Refund policy

Refund, Return & Exchange Policy

Last updated: 15 January 2026

At Desi Tassels, operated by Ghar Decobar LLP, we aim to offer a smooth shopping experience. This policy explains the conditions for returns, exchanges, refunds, cancellations, and grievances.

Return & Exchange Eligibility

  • Requests must be raised within 7 days from the date of delivery.
  • Products must be unused, unwashed, unaltered, and in original condition with tags intact.
  • Items showing signs of use, washing, damage, or alteration will not be accepted.

How to Raise a Request

Click here to raise your request.

Refunds (Store Credit Only)

  • Approved returns are refunded only as store credit.
  • Store credit is issued for the net amount paid (after discounts, if any).
  • Store credit is non-transferable and valid for 6 months.
  • Refunds to the original payment method are not offered.

Discount & Promotional Code Policy

  • Discounts/coupons used at purchase cannot be reused or reinstated during exchange or while placing a new order using store credit.
  • Store credit is issued only for the final amount paid after applying discounts.

Exchanges

  • Exchanges are subject to stock availability.
  • If the requested replacement is unavailable, store credit will be issued.
  • Any price difference must be paid before dispatch.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges are not accepted for products listed under:

  • Home and Living
  • Pouches and Bags

Including but not limited to: pouches, goggle covers, tote bags, platters, bowls, mugs, cushion covers, vases, and other home décor/utility products.

Exception: Only defective/damaged/incorrect products are eligible (report within 48 hours with photos/videos).

Damaged, Defective, or Incorrect Products

  • Report within 48 hours of delivery with clear photos/videos.
  • After verification, we will arrange a replacement or issue store credit.

Inspection of Returned Products

Ghar Decobar LLP reserves the right to inspect all returned products. Acceptance and issuance of store credit are subject to quality checks upon receipt.

Reverse Pickup & ODZ (Out of Delivery Zone)

  • We use third-party logistics partners for shipping and reverse pickups.
  • Reverse pickup is available across most PIN codes. Some locations may be ODZ.
  • If reverse pickup cannot be arranged in ODZ areas, customers must self-ship the product at their own cost. We will share the return address and instructions.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping (if applicable) is borne by the customer, unless the error is from our side.

Order Cancellation

  • Orders can be cancelled only before dispatch.
  • Once dispatched, cancellation requests are treated as return requests.

Refusal of Delivery / RTO Orders

  • Orders returned due to refusal, incorrect address, unavailability, or failed delivery attempts will be treated as returns.
  • Store credit (if applicable) will be issued after deducting shipping and handling charges.

Grievance Redressal

For any complaints or grievances:

  • WhatsApp: 9220927770
  • Email: info@desitassels.com

We aim to resolve grievances within 48 working hours.

Governing Law

This policy shall be governed by the laws of India.