Refund policy
Refund, Return & Exchange Policy
Last updated: 06 August 2026
At Desi Tassels, operated by Ghar Decobar LLP, we aim to offer a smooth shopping experience. This policy explains the conditions for returns, exchanges, refunds, cancellations, and grievances.
Dispatch & Delivery: Orders are dispatched in 2–3 working days and take another 3–4 working days to arrive once shipped.
No Cancellations or Cash Refunds: Orders cannot be canceled after placement, and all refunds are issued exclusively as store credit across all payment methods.
Return & Defect Windows: Return requests must be submitted within 7 days of delivery. Any damaged or defective items must be reported within 24 hours.
Non-Returnable Items: "Home & Living" products, "Pouches & Bags", and all International Orders are final sale and non-returnable (unless defective upon arrival).
Free First Exchange/Return: Your first exchange or return for store credit is completely free. Subsequent exchanges or returns for the same order will incur a ₹200 restocking and logistics fee.
Return Logistics & Fees: Reverse pickup depends on pincode serviceability; if unavailable in your area, you will need to self-courier the item. Shipping and COD charges are strictly non-refundable.
Item Requirements & Processing: Returned items must be unused, unwashed, and in original packaging with all tags intact. Processing and store credit issuance takes up to 7 working days post-pickup.
Store Credit Rules: Issued via email, valid for 6 months across the entire site, and cannot be combined with active promotional discounts or re-issued after expiration.
Grievance Redressal
For any complaints or grievances:
- WhatsApp: 9220927770
- Email: info@desitassels.com
We aim to resolve grievances within 48 working hours.
Governing Law
This policy shall be governed by the laws of India.